| 121 | 385: Bill Guertin, The Fan Experience 2019-09-03 |
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| 122 | 384: Your Customer's Ecosystem 2019-08-27 |
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| 123 | 383: Engaging Your Superfans 2019-08-20 |
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| 124 | 382: When Acronyms Escape 2019-08-13 |
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| 125 | 381: Julie Ann Sullivan: Catalysts of Culture 2019-08-06 |
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| 126 | 380: Bourbon Summit #3 2019-07-30 |
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| 127 | 379: Allen Adamson, Shift Ahead 2019-07-23 |
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| 128 | 378: The Phrase that Kills CX 2019-07-16 |
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| 129 | 377: Karen Jaw-Madson, Design of Work Experience 2019-07-09 |
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| 130 | 376: 5 Steps To Close The Loop With Customers 2019-07-02 |
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Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
