| 91 | 415: Stephen Shapiro, Invisible Solutions 2020-04-14 |
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| 92 | 414: Be Your Customer's Hero 2020-04-07 |
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| 93 | 413: Shep Hyken, The Cult of the Customer Revisited 2020-03-31 |
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| 94 | 412: Short Term Urgency with Long-Term Goals 2020-03-24 |
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| 95 | 411: Stacy Sherman, Being Customer Centric 2020-03-17 |
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| 96 | 410: Is Technology Forcing Customer Service Teams to Do Sales? 2020-03-10 |
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| 97 | 409: Micah Solomon, Customer-First Approach 2020-03-03 |
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| 98 | 408: What Support Channels Customers REALLY Want 2020-02-25 |
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| 99 | 407: Joe Pine, The Experience Economy Revisited 2020-02-18 |
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| 100 | 406: Delta Airlines and the Stakeholder Debate 2020-02-11 |
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Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
