| 21 | 483: Donna Cutting, Employees First! 2022-03-29 |
Play |
| 22 | 482: Focus on Government CX 2022-03-22 |
Play |
| 23 | 481: Annette Franz, Built to Win 2022-03-15 |
Play |
| 24 | 480: Innovate or Fail 2022-03-08 |
Play |
| 25 | 479: Fred Reichheld, Winning on Purpose 2022-03-01 |
Play |
| 26 | 478: The CX of Right to Repair 2022-02-22 |
Play |
| 27 | 477: Michael Bartlett, The Dark Side of CX 2022-02-15 |
Play |
| 28 | 476: Is CX Dead in Banking? 2022-02-08 |
Play |
| 29 | 475: Brad Cleveland, Leading the Customer Experience 2022-02-01 |
Play |
| 30 | 474: Season Intro 2022-01-31 |
Play |
Crack the Customer Code
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
