The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we have the second part of the "Lady Leaders" series on "Tackling the Horrors of Hiring Office Managers & For All Positions," Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel continue to delve into the intricacies of hiring practices within dental offices, with a specific focus on the role of the Office Manager (OM). They emphasized the critical qualities and responsibilities that define an effective OM, underlining that leadership capabilities should be prioritized over mere seniority when considering promotions to management roles. This segment also tackled the hurdles that can arise when hiring an OM from outside the dental industry, stressing the necessity of seamless integration into the team.
The discussion further explored the concept of "extreme ownership," where OMs are encouraged to assume full accountability for the operational success of the practice. This approach fosters a proactive management style that can significantly influence the dynamics and efficiency of dental practices. Lastly, the speakers provided strategies for dealing with scenarios where an OM may not meet the practice's expectations. They discussed realigning the OM's responsibilities or, if necessary, transitioning them out of the role, ensuring that the management aligns well with the practice's goals and the team's needs. This session serves as a comprehensive guide for dental practices aiming to enhance their managerial hires and ensure their leaders contribute positively to their environments.
EPISODE RESOURCES
2022: Building Trust & Systems
2021: Hygiene Strategies
2020: The CEO Effectiveness Assessment
2019: Morning Huddles That Matter Pt. 2
2018: Morning Huddles That Matter Pt. 1
2017: The Paradox of Personal Investment
2016: 6 Ways to Make People Like You
2015: Rallying the Team around Systemization
2014: Insights & Foundations
2013: From Practice to Mission
2012: Becoming a World-Class CEO
2011: Integrating Implant Surgery into a General Dental Practice Pt. 2
2010: Integrating Implant Surgery into a General Dental Practice Pt. 1
2009: Integration & Data Management Pt. 2
2008: Integration & Data Management Pt. 1
2007: Achieving Top-Notch Customer Service Pt. 2
2006: Achieving Top-Notch Customer Service Pt. 1
2005: From Startup to Success
2004: Maximizing Wealth Through Strategic Investments Pt. 2
2003: Maximizing Wealth Through Strategic Investments Pt. 1
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