The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we have the second part of the "Lady Leaders" series on "Tackling the Horrors of Hiring Office Managers & For All Positions," Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel continue to delve into the intricacies of hiring practices within dental offices, with a specific focus on the role of the Office Manager (OM). They emphasized the critical qualities and responsibilities that define an effective OM, underlining that leadership capabilities should be prioritized over mere seniority when considering promotions to management roles. This segment also tackled the hurdles that can arise when hiring an OM from outside the dental industry, stressing the necessity of seamless integration into the team.
The discussion further explored the concept of "extreme ownership," where OMs are encouraged to assume full accountability for the operational success of the practice. This approach fosters a proactive management style that can significantly influence the dynamics and efficiency of dental practices. Lastly, the speakers provided strategies for dealing with scenarios where an OM may not meet the practice's expectations. They discussed realigning the OM's responsibilities or, if necessary, transitioning them out of the role, ensuring that the management aligns well with the practice's goals and the team's needs. This session serves as a comprehensive guide for dental practices aiming to enhance their managerial hires and ensure their leaders contribute positively to their environments.
EPISODE RESOURCES
1922: Three E's of Phone Etiquette
1921: Team Based Management
1920: The Ownership Skill Set
1919: The Real Lifestyle Practice
1918: Purpose Driven Dentistry
1917: Bread, Butter & Profits
1916: Revolutionizing Dental Practice Management
1915: Weaving Threads of Work & Joy Pt. 2
1914: Weaving Threads of Work & Joy Pt. 1
1913: Decoding Tax Strategies
1912: Black Belt Marketing Strategy
1911: Creating a Thriving Dental Business
1910: Dental Supply Ordering & Fee Analysis Manual
1909: Maximum Valuations Pt. 2
1908: Maximum Valuations Pt. 1
1907: Harnessing Collective Wisdom
1906: Hierarchy of Competence
1905: Should You Outsource Your Front Desk?
1904: Hiring Without Experience Pt. 2
1903: Hiring Without Experience Pt. 1
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