The Kanesh Archive, a 4,000 year old collection of tablets discovered in Northern Iraq, reveals that customer service is nothing new. Over 4 millenniums ago, textile merchants would keep records of their sales transactions and customer details! In this eye-opening conversation, we welcome Harvard professor, Gojko Barjamovic, and his partner, Agnete, who reveal that these ancient clay records include orders, detailed feedback and requests, and even expense reports for the traveling salesmen! Who knew Quickbooks (or other software) had a great-great-great grandparent?
How Einstein GPT Brings Generative AI to CRM
Sellers as Trusted Advisors and More Tips to Maximize Efficiency
Opening the Doors of Opportunity for Black Male Youth
How Salesforce Research Is Using AI to Generate Proteins
CNBC Reporter and Author Julia Boorstin on What Women Leaders Teach Us
Can Bringing Back the Woolly Mammoth Help Save the Planet?
How to Manage Risk like a Venture Capitalist
How to be an entrepreneur: Conversation with Iman Abuzeid, MD, Co-Founder and CEO Incredible Health
Building a Better Brain: A Conversation with Dr. Sanjay Gupta
How to Make AI Inclusive with DeepMind COO Lila Ibrahim
The Future of Travel & Hospitality Industry with Marriott President Steffanie Linnartz
Cyber Week Recap
How to Run an Effective Meeting with Reddit COO Jen Wong
Re-Release: Seth Godin and Brian Solis: How to Better Connect to Your Customers
Salesforce Execs Unpack How Automation and AI Deliver Success Now for Service Teams
The Metaverse And The Future Of Consumer Engagement with Erika Wykes-Sneyd, Marc Mathieu and Devin Wenig
Listening to the customer for 150 years and counting…
How good is your customer service - in your marriage?
Holiday Shopping Predictions With Rob Garf, VP and GM of Retail: Everything You Need to Know
It’s not easy being the big cheese
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