The Kanesh Archive, a 4,000 year old collection of tablets discovered in Northern Iraq, reveals that customer service is nothing new. Over 4 millenniums ago, textile merchants would keep records of their sales transactions and customer details! In this eye-opening conversation, we welcome Harvard professor, Gojko Barjamovic, and his partner, Agnete, who reveal that these ancient clay records include orders, detailed feedback and requests, and even expense reports for the traveling salesmen! Who knew Quickbooks (or other software) had a great-great-great grandparent?
Representation Matters: Aligning Your Career with Your Purpose
Up Next in Commerce: How Stitch Fix Relies on Data Science to Build the Perfectly Personalized eCommerce Experience
How to Learn Like an Olympian: A Conversation with Mike McIntyre
Marketing Trends: Understanding VICE Media Group’s Role as a Global Brand with CMO, Nadja Bellan-White
Imposter Syndrome and How to Build Self Confidence: A Conversation with Kelvin Beachum and Ebony Beckwith
Why Data and A.I. is at the Intersection of Sports and Science with Intel’s Jonathan Lee
How To Build Successful Partnerships with Nonprofits: A Conversation with Khali Sweeney and Jessica Hauser
Leading with Diversity Top of Mind: A Conversation with Brittani Marie and Shane Snow
Internet Security and Building Trust-A Conversation with Taher Elgamal
How Companies Can Help End the Global Cycle of COVID-19: A Conversation with Ana Navarro and Dr. Geeta Nayyer
Compassionate Leadership: A Conversation with Ania Smith, CEO of TaskRabbit
Built to Pivot: Parker Harris on the Future of the Salesforce Platform
An Olympian's Perspective on Overcoming Obstacles: A Conversation with Chaunté Lowe
Disrupt or Be Disrupted: Ford CEO on the Future of the Automotive Industry
The Fallacy of Feedback: A Conversation with Marcus Buckingham and Ashley Goodall
Pessimist or Realist? A Conversation with Scott Galloway on the Future of Everything
Reflections on Pandemic Life: A Conversation with Yo-Yo Ma
Social Activism at Work with Dan Schulman
Values Create Value: A Conversation with Jon Fee and Frank Cooper
The Age of Remote Work: Arianna Huffington and Karen Mangia on Managing Burnout While Working From Home
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