Elevate: The Official Podcast of Elite Agent Magazine
Business:Careers
Kul Singh’s method for elevating the agent experience with REA Group hinges on a simple but effective principle of doing and being “better”.
As today’s guest on the Elevate podcast, hosted by Samantha McLean, the Chief Customer Officer reveals the three pillars REA Group will focus on this year – better customer experiences, better employee experiences and better business growth.
He takes a deep dive into the transformative strategies that set the stage for customer satisfaction and agent success, including a new focus on streamlining onboarding, and how this intersects with what buyers and sellers want in today’s market – price transparency and data security.
Kul also analyses 2023’s market shifts, the positive outlook for this year and how agents can harness these changes to not only meet, but exceed, their own clients’ expectations.
Sam and Kul also dissect the ethos behind Ready24, and how this initiative and the prestigious AREA Awards go beyond accolades to foster a culture of excellence and philanthropy among real estate professionals, and how each can help agents better build their brand and engage more with real estate consumers.
“If we come down to the fundamentals on what consumers are looking for, they want prices on listings and 70 per cent of them say they skip past listings without them. That’s not good for us. That’s not good for our customers.” – Kul Singh
Sam and Kul also discuss:The post Doing Better: Kul Singh on market dynamics, improving the customer experience, what you’ll learn at Ready24 and more. appeared first on Elite Agent.
Paul Curtain: Setting the Pace at Place
Adrian Knowles: Lessons on leadership, vision and values
Rachel Atkin: 10 Powerful Lessons to Redefine Property Management Growth in any market
Michelle Tynan: 10 key lessons from Elite Retreat
Gavin Rubinstein: 10 lessons in building empires, mastering resilience, and maintaining the passion
Peter Hooymans: Coaching, Culture, and Calculated Risks – A 30-Year Real Estate Journey
Matt Hall: 10 lessons in precision, risk management and performing under pressure
Paul McGee: 10 lessons in confidence, communication and choosing success
Appraisal playbook: 10 lessons in securing leads, making connections and building your pipeline
Cathie Crampton: 10 lessons on scaling a profitable PM business and how to balance calm with innovation
Dominic Thurbon: 10 lessons on how to create value, stand out in a crowd and become the obvious choice
Emma Challen: 10 lessons in starting your own agency, building your point of difference and standing out in a competitive market
Adaptability Quotient: Samantha McLean on future-proofing your career in the AI age, embracing change and defining success on your terms
Proptech breakthroughs: Tom Ellis on empowering innovators, the surge in mergers and redefining the real estate experience
The power of ‘yes’: Katrina Tarrant on mindset, mental health, solving the housing crisis and tech versus touch
Leaps of faith: Christine Rudolph on client-centric success, empowering women, and leading with purpose
Cracking the code: Mathew Tiller on breaking down the Budget, solving the housing crisis, and what today’s market means for agents tomorrow
Pipeline perfection: Jess Lenouvel on digital marketing domination, understanding your target market and scaling your business
The kindness collective: How authenticity, generosity, and giving back transform real estate success
Unfair advantage: Samantha McLean on smart ways to help you win listings with ChatGPT and build a better real estate business
Create your
podcast in
minutes
It is Free
Reaching your Goals
What It’s Like To Be...
The Ken Coleman Show
The Bright Method Podcast: Realistic Time Management for Working Women & Working Moms
The Cardone Zone