Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
We’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.
Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/247-business-infrastructure-masterclass-missing-link-how-to-identify-and-document-processes-for-scaling-small-businesses
❓ Send your questions to Alicia on Twitter or LinkedIn.
🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!
And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
098: Producing a Hit TV Show with Janice Jensen
097: Operating Like the Fortune 500 with Jon Reid
096: Using Customer Intelligence to Improve Operations with Adam Hayes
095: Finding the Right Model to Improve Operations with Elzie Flenard
094: Retooling Operations for Customer Success with David Ellin
093: Supporting People in Charge of Operations with Marvell Allen
092: Preparing for the Unexpected in Daily Operations with Joseph Powell
091: Debunking COO Myths with Maria Jones
090: Rebounding After Disaster Strikes with Alicia Butler Pierre
089: Understanding the Value of COOs with Bill Shepard
088: Partnering for Profit with Keith L. Scott
087: Growing Past Bootstrapping with Chitra Lele
086: Selecting Business Partners with Jason Duncan
085: Scaling Back Before Scaling Up with Dr. Terica Pearson
084: Niching to Scale with Meredith Moore
083: Downsizing & Rebuilding a Team with Mike Moll
082: Scaling with SEO with Don Sevcik
081: Outsourcing Core Competencies with Phoebe Cornog
080: Pivoting into a New Niche with Marco Champion
079: Dissolving Toxic Partnerships with Dr. Lewena Bayer
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Organic Marketing Simplified: Effective podcasting strategy for growth and monetization
THE GO BIZ GUY
The Sigma Femme Podcast
The Prof G Pod with Scott Galloway
PRI University