I suspect you may be at least a little like me. I like spontaneity, but only on my terms. I’m a fan of agendas, plans, and being confident that my position on an issue is well informed.
Then came COVID-19, a sub-microscopic infectious agent, roughly 1/1000 the width of a human hair. I am lucky to date in that the virus has not rendered me or those I love ill, hospitalized, or worse. But it, along with the death of George Floyd, sent orderliness, planning, and knowledge certainty whirling. Those events probably did the same for you, your team members, and your customers.
It sounds strange, but I am starting to find value in discomfort and uncertainty.
Being a “Yes and” Person in a “No but” World
How are your POPS and PODS doing?
FACE It: You Should Improve Your Customer Experience
Running with a 92 Year Old Man: Lessons in Living and Serving Fully
Through the Mirror of Your Customer
Predictability in an Unpredictable World: Consistency and the Power of Brand
Which Should Come First?
Not Hand Size – Heart Size: The Art of Engagement and Loyalty
5 Things a Service Professional Should Never Say
Soliciting and Using Customer Feedback: Learning Without Annoying
Trembling: Being Accountable to the Customer
Leaving a Leadership Legacy
The SDI’s of Millennials
Memorable WOW Experience Held Together by Coffee Stir Sticks
Keys to Customer Experience Excellence
Awaken the Force: Six Powerful Commitments for 2016
The Cost of Serving Well
Are your property values up? Thank Starbucks
Would you have your wedding at Starbucks? Becoming a Beloved Brand
Human and Automated: Customer Experience Management at Its Best
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