I suspect you may be at least a little like me. I like spontaneity, but only on my terms. I’m a fan of agendas, plans, and being confident that my position on an issue is well informed.
Then came COVID-19, a sub-microscopic infectious agent, roughly 1/1000 the width of a human hair. I am lucky to date in that the virus has not rendered me or those I love ill, hospitalized, or worse. But it, along with the death of George Floyd, sent orderliness, planning, and knowledge certainty whirling. Those events probably did the same for you, your team members, and your customers.
It sounds strange, but I am starting to find value in discomfort and uncertainty.
Holiday Relationships – Focusing on More than the Sale
Wireless Charging at a Starbucks Near You! Partnering in the Removal of Pain/Drain Points
It’s Not Just Moments-Of-Truth: It’s the End-To-End Experience
Segment Your Service Experiences!
Experience Delivery = Quality Products + Service Excellence + Empathy
Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are
Blessed are the Peacemakers. They will Experience Business Success!
Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing
More Freedom Considered for Virgins: Empower Through Trust
To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience
A Lesson Your Business Could Learn from the Ray Rice Video
Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span
How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues
How to Create Experiences through Personalization, Sharing, and Social Platforms
Renewing Commitment to Customer Experience – A Cost-Saving Approach
Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey
Easy Wins
Mystery, Sensuality and Intimacy – Loving your Customer and your Message
Why it‘s in your own interest to forget your self-interest
True or False? Measuring Performance Leads to Better Service
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