I suspect you may be at least a little like me. I like spontaneity, but only on my terms. I’m a fan of agendas, plans, and being confident that my position on an issue is well informed.
Then came COVID-19, a sub-microscopic infectious agent, roughly 1/1000 the width of a human hair. I am lucky to date in that the virus has not rendered me or those I love ill, hospitalized, or worse. But it, along with the death of George Floyd, sent orderliness, planning, and knowledge certainty whirling. Those events probably did the same for you, your team members, and your customers.
It sounds strange, but I am starting to find value in discomfort and uncertainty.
The Basics for Delivering Customer Value
Baking customer loyalty into your overall business strategy
How to respond to ”pinteresting” times in customer engagement
Gummy Worms and Customer Experience Excellence!
Do you want return calls from sales leads? Focus on the personal!
Can you ”gamify” your customer experience? Lessons from the Highway
Customer Experience WOW - Defined and Delivered
Customer Experience - Understanding Emotional Economics
You look like a curator…a key to adding customer experience value
Customer Experience - Art or Science? The answer is YES!
Customer Experience Limbo - How low can it go?
Giraffes are ESSENTIAL to your Customer Experience!
There‘s More to Business than Money!
A swing and a miss - wait, it‘s a home run?
Asking for Complaints? Yes, No, Maybe?
Doing Right - pays!
How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)
The Easy Way to Customer Service Excellence
How to Deliver Service Plus Chocolate!
Walk Before You Run, But Run for Service
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