Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:
In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:
Your Customer is Flawed but So Are YOU | The Gentle Side of Cognitive Bias
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
Long ago in a galaxy far, far away... | Small-Town Lessons on Relationship and Business Reputation
The Bar is High – Are you Letting your Products and Technology Down?
When the Customer Experience Goes Awry [Differentiation Through Service Recovery]
For the Love of Mike (and all the others you serve) – Close the Loop!
Rolling through the Highs and Lows | Where will your Customers Land?
5 Things Not To Do in Your Journey to Customer Experience Excellence
Your Customer Journey Map is Probably Not Enough
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
Sharing your brand stories differently
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling
Say Yes to a Dress | Developing Characters in Branded Storytelling
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?
Customer Experience Wisdom from a 96-year-old Business Legend
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience
Old Things That Endure: Testing and Learning for Customer Experience Excellence
How to drive your brand voice through your customer experience
A Blast from the Past: The 3 Ps of Customer Experience Excellence
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