Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely:
In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:
Patiently Seeking Input to Guide Service Experience Design
McDonald‘s Experience of the Future & Your Keys to Outstanding Experience Design
If Only Someone Had Told Me Sooner!
Branded Customer Experience Delivery
Catching Great Leadership Skills
So Many Customer Experience Lessons – So Little Time!
From Customer Journey Map to an Optimal Customer Journey Road Map
Customer Journey Mapping and the Road Beyond
No Joke! The Role of Humor in Customer Experience
Afraid of Being a Loving Business? Abundantly Moving Beyond Business Fear
Howard Schultz: A Leader, A Teacher, and An Inspiration
Practicing Otherness in a Selfish World
A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize
5 Things You Absolutely Must Do To be Customer-Centric
You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don‘t Do This!
Redesigning Process Improvement in the Age of AI & the Customer
Social Media Influencers and Your Customer Experience
Starbucks Store Closings for Training: Déjà vu and You
Starbucks, Challenges and Opportunities in Philadelphia
Waiting for Your Email: For the Good of Humanity, Please Reply
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