If you sent a survey out to your clients, what would they have to say about their experience with you? Would they rave about your business model, or comment on how regularly they bring you up to their family and friends? Or would they note that you're office seemed cold, or they felt like you were working towards different goals than they were?
In the financial world, we know that referrals are your bread and butter. Which means that client experience is pivotal because the people in your office today are making sure there are people there tomorrow. Joining Matt today is Julie Littlechild, speaker, writer, and founder of Absolute Engagement.
As an expert on client experience, Julia and Matt discuss what it takes to make your client experience extrodinary. With an 11 step program, Julia has made it simple for advisors, or anyone who has a referral based business, to create happy and lasting client relationships.
LINKS: Julie Littlechild LinkedIn | Client Engagement
Episode 60 - 5 Media Relation Tools for Advisors
Episode 59 - For the Women with Patti Morrison
Episode 58 - Where to find High Net Worth Women
Episode 57 - Prospects, Social Media, and The Best Brand with Jay Coulter
Episode 56 - Win New Customers with Jean Ginzburg
Episode 55 - Digital Content Marketing with Bryan Muir
Olympic Special - The Mindset of an Olympian with Paul Kingsman
Episode 54 - Offer Something Truly Unique and Different with Abby Schnidermann and Harris Scher
Episode 53 - Andrew Saksa & Luke Acree: Key to Building Generational Relationships
Episode 52 - 5 Things Clients ACTUALLY Care About: Preparing for an Awesome 2018
Episode 51 - Bill Good & The Bill Good Marketing Method
12 Days of Marketing - Episode 12 Events!
12 Days of Marketing - Episode 11 Nurture Sequences
12 Days of Marketing - Episode 10 Developing Your Social Media Strategy
12 Days of Marketing - Episode 9 Building a Role Specific Website
12 Days of Marketing - Episode 8 Starting a Vlog
12 Days of Marketing - Episode 7 Starting a Podcast
12 Days of Marketing - Episode 6 Drafting Your White Paper
12 Days of Marketing - Episode 5 Your Financial Planning Process
12 Days of Marketing - Episode 4 Packing Your Message Into a Brand
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