If you sent a survey out to your clients, what would they have to say about their experience with you? Would they rave about your business model, or comment on how regularly they bring you up to their family and friends? Or would they note that you're office seemed cold, or they felt like you were working towards different goals than they were?
In the financial world, we know that referrals are your bread and butter. Which means that client experience is pivotal because the people in your office today are making sure there are people there tomorrow. Joining Matt today is Julie Littlechild, speaker, writer, and founder of Absolute Engagement.
As an expert on client experience, Julia and Matt discuss what it takes to make your client experience extrodinary. With an 11 step program, Julia has made it simple for advisors, or anyone who has a referral based business, to create happy and lasting client relationships.
LINKS: Julie Littlechild LinkedIn | Client Engagement
Episode 13 - Get to Know John Frankot & TripleRMedia's HNW Marketing Approach
Episode 12 - 9 Outcomes of a Great Advisor Brand
Episode 11 - 5 Steps to Creating Great Content
Episode 10 - Get to Know Robert Sofia & Snappy Kraken's Marketing Platform
Episode 9 - 7 Keys to an Ultra Effective Advisor Website
Episode 8 - Getting to Know Sheryl Brown of Ash Brokerage
Episode 7 - 5 Big Marketing Mistakes Advisors Make
Episode 6 - The Importance of Making Small, Cummulative Impressions
Episode 5 - The Real Scoop on Inspiring Referrals
Episode 4 - The Pursuit of Absolute Engagement w/Julie Littlechild
Episode 3 - Get Quoted: Tips & Tactics to Become the Most Quotable Financial Advisor In Your Market w/Veronica Dagher
Episode 2 - Top 5 Keys To Working With the Press To Grow Your Advisor Practice w/Matt Ackermann
Episode 1 - Sales vs. Marketing
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