If you sent a survey out to your clients, what would they have to say about their experience with you? Would they rave about your business model, or comment on how regularly they bring you up to their family and friends? Or would they note that you're office seemed cold, or they felt like you were working towards different goals than they were?
In the financial world, we know that referrals are your bread and butter. Which means that client experience is pivotal because the people in your office today are making sure there are people there tomorrow. Joining Matt today is Julie Littlechild, speaker, writer, and founder of Absolute Engagement.
As an expert on client experience, Julia and Matt discuss what it takes to make your client experience extrodinary. With an 11 step program, Julia has made it simple for advisors, or anyone who has a referral based business, to create happy and lasting client relationships.
LINKS: Julie Littlechild LinkedIn | Client Engagement
12 Days of Marketing - Episode 3 Defining Your Ideal Client
12 Days of Marketing - Episode 2 The Difference Between Marketing and Branding
12 Days of Marketing - Episode 1 Your Marketing Mindset
Episode 50 - Tony Vidler and the Fee Based Advisor Model
Episode 49 - Bob Burg and the Go-Giver Way
Episode 48 - The New Advisor Reality - 100% Outsource Marketing
Episode 47 - First Impressions, Dressing for Success with Patti Morrison
Episode 46 - #1 Marketing Tactic of Top Advisors
Episode 45 - To Book or Whitepaper
Episode 44 - 7 Ways to Make Your Website a Workhorse with Samantha Russell
Episode 43 - 10 Steps to Immaculate Marketing
Episode 42 - Dave Crenshaw and The Power of Having Fun
Episode 41 - Reinventing the Client Experience with Jennifer Goldman
Episode 40 - Worth Winning with Lauryn Williams
Episode 39 - Mastering ME - Your Personal Operating System
Episode 38 - 4 Questions to Discover Your Advisor Story
Episode 37 - Death By Referrals (Part 3/3)
Episode 36 - Warrior Advisors Have Laser-Like Focus w Olympian, Paul Kingsman
Episode 35 - A Letter from an Advisor to a Wholesaler with Frank Maselli
Episode 34 - Death By Referrals (Part 2/3)
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