CallisonRTKL is a leading global architecture, planning and design firm focused on cross-pollinating ideas and delivering quality at all levels in all places. CallisonRTKL’s VP and Global Services Lead of Customer Experience, Paul Conder, and Associate Vice President of CX Innovation and Insight, Lily Olsson, join us to discuss our joint project “Visions Into the Future”. We talk about: pre and post pandemic attitudes across industries, how brands can bolster their services to increase the perception of safety, the new meaning of convenience, how consumer are not only makers and sellers but also collaborators, the live – work – play ethos, and more.
Interviewed by Mortimer Singer.
The Loyalty Episode: Reward‘s Founder and CEO, Gavin Dein
The Interior Design Duo: Elizabeth Pyne Singer and Max Konig
The Philanthropist Adventurer: Davis Smith, CEO of Cotopaxi
The Multi-Sensory Fragrance Experience, Editions de Parfums’, Frédéric Malle
The Revolutionary Logistics Solution: Quiet Logistics’, Kate Klemmer Terry
From Advocacy to Activism: Reach’s, Mike Ribero
The Luxury Expert: The Author of “Future Luxe: What’s Ahead for the Business of Luxury”, Erwan Rambourg
The Ultimate Pet Care: Dogtopia’s, Neil Gill
The Revolutionized Skincare Experience: Heyday’s, Adam Ross
The Branded Environment and Retail Design Original: JGA’s, Ken Nisch
The Fitness Phenomenon: Physique 57’s, Jennifer Vaughan Maanavi
Luxury Goods Insights: Bernstein’s, Luca Solca
The Diamond Jewelry Trailblazer: Signet Jewelers’, Bill Brace
The King of Christmas: Mr. Christmas’, Evan Berkley
The SPF Revolutionizer: Supergoop!’s, Amanda Baldwin
The Prestige Beauty Innovator: Mana Products’, Robert Jaegly
The New Wholesale Experience: Boxed’s, Chieh Huang
Retail Revival in a Post Pandemic World: RPG’s, Bruce E. Teitelbaum
The Future of Children’s Entertainment: Pocket.watch’s, Chris M. Williams
The New Media Entrepreneur: Suzy’s, Matt Britton
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