CallisonRTKL is a leading global architecture, planning and design firm focused on cross-pollinating ideas and delivering quality at all levels in all places. CallisonRTKL’s VP and Global Services Lead of Customer Experience, Paul Conder, and Associate Vice President of CX Innovation and Insight, Lily Olsson, join us to discuss our joint project “Visions Into the Future”. We talk about: pre and post pandemic attitudes across industries, how brands can bolster their services to increase the perception of safety, the new meaning of convenience, how consumer are not only makers and sellers but also collaborators, the live – work – play ethos, and more.
Interviewed by Mortimer Singer.
The Department Store CEO: Bloomingdale’s Tony Spring
The Indie Beauty Founder: Milk Makeup’s Mazdack Rassi
The Law and the Order: Goulston & Storr’s David Rabinowitz
The Design Collective: Streetsense’s Brian Taff and Brian Miller
The Mastermind of Luxury Travel Retail: Value Retail’s Scott Malkin
The Global Digital Catalyst: Flow’s Rob Keve
The CPG CEO: Signature Brands’ Jared Konstanty
The Wholesale Innovator: NuORDER’s Heath Wells
The Marketplace: Orchard Mile’s Jennie Baik
The Investment Banker: Threadstone’s Billy Susman
The Licensor Marketer: Beanstalk Group’s Michael Stone
The Academic: The New School’s Joel Towers
The Talent Agent: Next Model Management’s Faith Kates
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