The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we have the second part of the "Lady Leaders" series on "Tackling the Horrors of Hiring Office Managers & For All Positions," Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel continue to delve into the intricacies of hiring practices within dental offices, with a specific focus on the role of the Office Manager (OM). They emphasized the critical qualities and responsibilities that define an effective OM, underlining that leadership capabilities should be prioritized over mere seniority when considering promotions to management roles. This segment also tackled the hurdles that can arise when hiring an OM from outside the dental industry, stressing the necessity of seamless integration into the team.
The discussion further explored the concept of "extreme ownership," where OMs are encouraged to assume full accountability for the operational success of the practice. This approach fosters a proactive management style that can significantly influence the dynamics and efficiency of dental practices. Lastly, the speakers provided strategies for dealing with scenarios where an OM may not meet the practice's expectations. They discussed realigning the OM's responsibilities or, if necessary, transitioning them out of the role, ensuring that the management aligns well with the practice's goals and the team's needs. This session serves as a comprehensive guide for dental practices aiming to enhance their managerial hires and ensure their leaders contribute positively to their environments.
EPISODE RESOURCES
1748: The Dental Success Way
1747: Boring But Effective Investing Pt. 2
1746: Boring But Effective Investing Pt. 1
1745: KPI's, Expansion & Mentorship
1744: Charisma, Trust & Rapport
1743: The Current Consolidation Appetite
1742: Marketing Better Stories
1741: The Dental Success Universe
1740: We Got Issues!
1739: Punch Fear in the Mouth Pt. 2
1738: Punch Fear in the Mouth Pt. 1
1737: PPO's - Yes or No
1736: Deep Tactical
1735: The Power of Systems
1734: Recession Marketing Trends
1733: EBITDA Multiples on the Rise
1732: The Comprehensive Practice Audit
1731: Sleep is Life
1730: Revenue Cycle Management Pt. 2
1729: Revenue Cycle Management Pt. 1
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