This is the third in a series titled "Customer Experience IS Team Member Experience."
As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE.
While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12.
Next week, we’ll look at employee engagement outcomes. For now, here are three challenge questions:
Don’t Invent – Innovate: The Art of Resolving Human Need
Countering Terror with a Service Heart
The Muhammad Ali Experience: 5 Lessons to Win By
To Switch or Not to Switch: 4 Ways to Stop Customer Churn
When it Comes to Service: Beware A Technology-Based Backlash
How to Stop the Revolving Door for Millennials at Work
Noble Associations, Transparency, and Accountability EQUALS Success
Happiness is not an app on a mobile phone
Being a “Yes and” Person in a “No but” World
How are your POPS and PODS doing?
FACE It: You Should Improve Your Customer Experience
Running with a 92 Year Old Man: Lessons in Living and Serving Fully
Through the Mirror of Your Customer
Predictability in an Unpredictable World: Consistency and the Power of Brand
Which Should Come First?
Not Hand Size – Heart Size: The Art of Engagement and Loyalty
5 Things a Service Professional Should Never Say
Soliciting and Using Customer Feedback: Learning Without Annoying
Trembling: Being Accountable to the Customer
Leaving a Leadership Legacy
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Aktörspodden
The Power of Storytelling
NABOR® TALKS
The Ramsey Show
Planet Money