This is the third in a series titled "Customer Experience IS Team Member Experience."
As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE.
While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12.
Next week, we’ll look at employee engagement outcomes. For now, here are three challenge questions:
More Freedom Considered for Virgins: Empower Through Trust
To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience
A Lesson Your Business Could Learn from the Ray Rice Video
Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span
How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues
How to Create Experiences through Personalization, Sharing, and Social Platforms
Renewing Commitment to Customer Experience – A Cost-Saving Approach
Walk A Mile In Their Shoes - Mapping Your Customers‘ Journey
Easy Wins
Mystery, Sensuality and Intimacy – Loving your Customer and your Message
Why it‘s in your own interest to forget your self-interest
True or False? Measuring Performance Leads to Better Service
Beloved Brands Think Differently
How to turn problems into customer loyalty
How to Float a Complaint
Who Are Your Customers?
The Conundrum of Consistency: When More Becomes…More of the Same
How to Grow Your Customer Connection Through Technology
How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader
The Big Question – What‘s Next For Our Business?
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
How I Crushed It
Pharmacy Podcast Network
Aktörspodden
The Ramsey Show
Planet Money