This is the third in a series titled "Customer Experience IS Team Member Experience."
As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE.
While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12.
Next week, we’ll look at employee engagement outcomes. For now, here are three challenge questions:
A Case Study for 2014 -Learning from Legendary Leaders
Making it Right: Turning Breakdown Experiences into Forever Customers
How to Speed-Train Seasonal Employees
They Want to Talk – Do You Want to Listen? How to Learn from Customers
Five Points for Perfecting Customer Interactions
How to Create Seasonally Relevant Customer Experiences
Why having a heart for Military Veterans matters!
Customer Experience Musts - Telling Us What They Want
Customer Experience: Is it caring or speed?
Challenging Awakeness: From Favorite to Former
Tweet a Coffee? Mobilize the Connection
Meeting Customer - Your Road to Success
Is it loyalty or buying customers?
Courting, Dating and Loving - A Customer Experience Journey?
That Nonreplicable ”Something Else”
Passion Drives Purchase
“Leading the Starbucks Way” – How they are doing it right & why YOU should follow
Guilty as Charged - Seeking Consistency
Finding your Customer Experience Core!
The Human Experience - Lessons from bedside in the ICU
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