This is the third in a series titled "Customer Experience IS Team Member Experience."
As promised, this week we will look at how to best measure attitudinal and behavioral elements of employee engagement or EE.
While many commercially available employee engagement metrics exist, I am a fan of the Gallup Q12.
Next week, we’ll look at employee engagement outcomes. For now, here are three challenge questions:
A swing and a miss - wait, it‘s a home run?
Asking for Complaints? Yes, No, Maybe?
Doing Right - pays!
How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)
The Easy Way to Customer Service Excellence
How to Deliver Service Plus Chocolate!
Walk Before You Run, But Run for Service
5 Categories of Customer Preferences You Should Know
How to build brand equity
Customer Connections by the Facts Not by Total Nonsense
How to move customers up the loyalty ladder
How to assess the online or user experience
Is Customer Loyalty Dead or Alive?
How to Be an Innovator
The Gravity of Customer Experience Enhancement
Sex doesn‘t Sell that Well! How to make real visceral connections with customers
How to execute ”EASY” - A Boom or Bust Proposition
Turning Trends into Customer-Centric Products
Elevating Customer Experience - Where you should start!
How Customer Loyalty Data Translates to Customer Experience Elevation
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