Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 3/21/21 – The Current State of Retail Real Estate; Petco’s “Customer Acquisition Machine”
Retail Focus 3/10/21 – Why Blockbuster Was “Built to Fail”; Dick’s Sporting Goods Reveals 2021 Outlook
Retail Focus 3/7/21 – The Next Step for Malls and Gallerias; Big Lots Eyes 2021 Expansion
Retail Focus 2/28/21 – Implementing Sustainability Practices at Ahold Delhaize; NRF’s 2021 Projections
Retail Focus 2/21/21 – Innovation at Washington Prime Group; Walmart Sees Grocery Sales Bump
Retail Focus 2/14/21 – The Pandemic’s Impact on Apparel Retail; Kimco’s Yearly Report
Retail Focus 2/7/21 – Changes in Hiring for Hourly Retail Positions; Dollar Tree Makes Two Announcements
Retail Focus 1/31/21 – The Current State of Natural & Organic Products, Tractor Supply Earnings
Retail Focus 1/24/21 – 2021 Retail Industry Outlook; Addressing Technology in Retail in 2021
Retail Focus 1/17/21 – Spirits Retail in 2021; Target & Nordstrom Provide Holiday Sales Numbers
Retail Focus 1/10/21 – Communicating Post-Sale with Customers; L Brands Holiday Sales
Retail Focus 12/27/20 – Inspecting Goods En Route From China to Retailers; Early Holiday Sales Numbers
Retail Focus 12/20/20 – Retail Onboarding & Training Research; Grocery Survey Finds Customers Pleased
Retail Focus 12/16/20 – Rethinking Retail Communication; November U.S. Retail Data
Retail Focus 12/13/20 – The State of Confectionary Retail; Sporting Goods Continue Hot Streak
Retail Focus 12/9/20 – Customers Shopping on Values; Mobile Wallet Adoption; 2020’s Returns Landscape
Retail Focus 12/6/20 – Price & Private Label Predictions for 2021; Kroger Notes Digital Sales Profitability
Retail Focus 11/29/20 – Flyer Readership Trends; Projecting Thanksgiving Weekend Retail Data
Retail Focus 11/22/20 – Oracle’s Global Holiday Shopping Survey; Categories of Strength at Walmart
Retail Focus 11/15/20 – Navigating Delivery Delays & Restrictions, Dillard's Strategy Pays Off (For Now)
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