Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 11/8/20 – Updating Retail Back-End Processes; Diving into Grocery-Anchored Centers
Retail Focus 11/1/20 – The State of Extended Warranties in Retail; Why Auto Parts Retail is Flourishing
Retail Focus 10/25/20 – CBRE’s U.S. Retail Holiday Trends Guide; Albertsons Slowly Catching Up
Retail Focus 10/21/20 – Deloitte’s Consumer Holiday Survey; The Container Store Enjoying Fall
Retail Focus 10/18/20 – Updating POS Systems to Meet Mobility Demands; Walgreens’ Front-Store Solid
Retail Focus 10/11/20 – Taking Pride in and Developing Retail Careers; Dollar General Introduces popshelf
Retail Focus 10/4/20 – Dynamics of Retail Grocery Coops, Bed Bath & Beyond Attracts a Younger Crowd
Retail Focus 9/27/20 – Direct-to-Consumer Retail from the Farm; Costco’s Seasonal Plans
Retail Focus 9/20/20 – Getting a Product on Store Shelves; Deloitte Releases Holiday Shopping Projections
Retail Focus 9/16/20 – Expanding Augmented Reality’s Reach in Retail; Walmart+ Launches
Retail Focus 9/13/20 – Summer Purchase Data & Impacts from Prime Day Shift; JCPenney’s Offer
Retail Focus 9/6/20 – Creating Effective C-Store Loyalty Programs; Duluth Trading Co. Beats Expectations
Retail Focus 9/3/20 – Developing a 3D Imaging Platform for Retailers; Michaels Bolsters Maker Proposition
Retail Focus 8/30/20 – Creating a Digital Trade Show; Dollar General Expanding Initiatives Quickly
Retail Focus 8/26/20 – How Technology Can Assist Retailers’ Inventory Decisions; Best Buy Thrives
Retail Focus 8/23/20 – The New Frontier of In-Store Audio; Home Improvement Retail Looking Superb
Retail Focus 8/19/20 – Retail Onboarding in a Pandemic; Grocery Outlet’s Deal Flow
Retail Focus 6/28/20 – Rite Aid’s Front-Store Boost; Dick’s Goes Off-Price
Retail Focus 6/21/20 – Kroger Earnings & Digital Trends; PPE Sales as a Brick-and-Mortar Concept
Retail Focus 6/14/20 – How Casey’s Fared in Pandemic Conditions; Retailers’ Inventory Conundrum
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