Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 1/13/20 – Mark Tritton’s Restoration Project; Using Effective Design to Re-Think Retail
Retail Focus 12/29/19 – Annual Top & Bottom 5 Retailer List; Taking Market Share from Closing Stores
Retail Focus 12/21/19 – Amazon’s Standoff with FedEx; Chewy’s Pleasant Surprise
Retail Focus 12/14/19 – Casey’s Plans Further Expansion; Building a More Holistic View of Customers
Retail Focus 12/9/19 – Aldi Delays AZ Plans; Kroger Earnings; Big Lots Shifts Focus (Again)
Retail Focus 11/27/19 – TJX, Ross, and Burlington Initiatives; A.C. Moore Announces Closures
Retail Focus 11/24/19 – Target, Home Depot, and Lowe’s Earnings; CBRE Food & Beverage Report
Retail Focus 11/17/19 – Walmart & Grocery Outlet See Success; Tech & AI in Grocery
Retail Focus 11/8/19 – Kroger’s Rebrand Efforts; Holiday Spend Data from Cardlytics
Retail Focus 11/2/19 – Carter’s Flexes Wholesale Muscles; ROIC Shows Neighborhood Retail Strength
Retail Focus 10/20/19 – Albertsons’ Continued Positive Momentum; MLB to Open NYC Store
Retail Focus 10/7/19 – Study Suggests Declining Price Elasticity in Apparel; Costco Earnings
Retail Focus 9/28/19 – Pier 1’s Difficult Quarter; More Forever 21 Rumors; Halloween Projections
Retail Focus 9/23/19 – Positive Holiday Shopping Forecasts; hhgregg Reopens Physical Store
Retail Focus 9/6/19 – Michaels Attempts Differentiation, Impact of Hurricane Dorian on Retail
Retail Focus 8/28/19 – Target Sets Company Records; Tale of Two Off-Price Stores
Retail Focus 8/18/19 – Walmart Does It Again; JCPenney’s Resale Partnership
Retail Focus 8/11/19 – CVS & Walgreens Make the News; Retail Landlords Serving as Creditors
Retail Focus 7/26/19 – Albertsons’ Pleasant Quarter; GNC More Profitable Despite E-Commerce Woes
Retail Focus 7/20/19 – Prime Day; Chewy’s First Earnings Call; Rent-A-Center Makes Move
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