Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 6/7/20 – Gap Online Sales Fall Flat; How U.S. Consumer Spend is Trending
Retail Focus 5/31/20 – Dollar General & Big Lots Impress; Tuesday Morning Declares Bankruptcy
Retail Focus 5/24/20 – JC Penney’s Potential Suitor; Walmart & BJ’s See Robust Q1
Retail Focus 5/18/20 – Customers’ Spending Plans; the Review Culture & Retail
Retail Focus 5/9/20 – Frozen Foods Star in Grocery Retail; Retail Rents Data from CBRE
Retail Focus 5/2/20 – Non-Essential Retailers Look to Reopen; eBay’s Earnings
Retail Focus 4/26/20 – O’Reilly's Comps Fall; Target’s Update; Personalization vs. Segmentation
Retail Focus 4/20/20 – Rite Aid’s Recent Numbers, the State of Consumer Behavior in 2020
Retail Focus 4/13/20 – Grocery Developments; Tractor Supply Co. Sales; Running a Dispensary During COVID-19
Retail Focus 4/5/20 – Sales Updates From Dollar Tree; Tools for Dispensaries in the COVID-19 Era
Retail Focus 3/30/20 – Consumer Trends in the Age of COVID-19; Retail Layoffs & Furloughs
Retail Focus 3/22/20 – Writing for E-Commerce; Where Does Retail Go From Here?
Retail Focus 3/8/20 – Coronavirus & Retail; Dollar Tree’s Initiatives, the Importance of Q1 Customers
Retail Focus 3/1/20 – Home Depot Gears Up for Spring; the State of Gift Cards in Retail
Retail Focus 2/23/20 – The Year That Was for Walmart; 360° Photography on E-Commerce Sites
Retail Focus 2/16/20 – Positive Signs at Food Lion & CVS; The Creation of Anchor Shops
Retail Focus 2/9/20 – Boot Barn’s Continued Success; the Learning Curve for CBD & Retail
Retail Focus 2/2/20 – Tanger Outlets’ High Occupancy; the Experience Economy & Retail
Retail Focus 1/26/20 – Lucky’s Market Closures & Natural Foods Retail; Location-Based Retail Tech
Retail Focus 1/19/20 – Gap Calls Off Split; Place-Based Retail & the Future of Sampling
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