This is the fourth in a 5-part series and we're continuing on through the business concepts in my book Leading the Starbucks Way: 5 Principles to Connect with Your Customers, Your Products, and Your People.
In the context of my principle, Mobilize the Connection, I talked with, then CEO of Starbucks, Howard Schultz about digital transformation. He noted, “We started before there was a digital revolution; the third place was our stores. Our mobile focus has evolved to the point where everyone is getting primary information and communicating in a way that was nonexistent before. I don’t think any enterprise or organization can exist in the future without having a primary relevant position in the minds and hearts of people through a digital platform. Many brands will come and go in terms of relevancy and trust in the digital world, as trust and relevance will be harder to maintain digitally than through a physical presence.”
Does your digital strategy integrate multiple approaches to engage people across a mass-market and individually?
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Renewing Commitment to Customer Experience – A Cost-Saving Approach
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Mystery, Sensuality and Intimacy – Loving your Customer and your Message
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Beloved Brands Think Differently
How to turn problems into customer loyalty
How to Float a Complaint
Who Are Your Customers?
The Conundrum of Consistency: When More Becomes…More of the Same
How to Grow Your Customer Connection Through Technology
How to Create Sustainable Customer Excellence: The Power of an Acknowledging Leader
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