Our interview guest is Shannon Colquhoun, the VP of global industry strategy for retail and CPG with Talkdesk. She joins us to discuss the likely retail returns landscape in Q1 of 2022 and best practices for retailers seeking to streamline or provide self-path options for returns on behalf of customers. In news, GameStop and Costco both provide quarterly updates—one good and one not so good—and we look ahead to potential holiday shortages for spirits retail.
Our partner for this week’s show is Feedback Loop; visit https://go.feedbackloop.com/retail to receive three full tests for free as a part of a special offer to our listeners.
Retail Focus 11/17/17 – Walmart, JCP, Home Depot Crush Expectations; A Different E-Commerce Perspective
Retail Focus 11/10/17 – Pharmacy Grows, Front-Store Shrinks at CVS; Unifying Customer Data
Retail Focus 11/3/17 – Under Armour Scuffles, Customer Engagement in Grocery
Retail Focus 10/27/17 – Big News for Walgreens & CVS; JCP Revises Estimates Downward
Retail Focus 10/20/17 – eBay Draws Mixed Reviews; Use of Holograms in Retail Stores
Retail Focus 10/13/17 – To C-Store Or Not To C-Store; E-Commerce Fraud Prevention Dynamics
Retail Focus 10/6/17 – Acquisitions for Walmart and Office Depot; Retail Tech at Adobe and LogMeIn
Retail Focus 9/29/17 – Live From Shop.org: Connecting Physical & Digital, Holiday Promotional Initiatives
Retail Focus 9/22/17 – Finally, Walgreens-Rite Aid Clarity; Seeking a Better E-Commerce Gifting System
Retail Focus 9/15/17 – Kohl’s Latest to Strike Amazon Partnership, Target Plans Hiring Spree
Retail Focus 9/8/17 – Amazon Seeks Home for HQ2, Buying Habits of Greek Organizations
Retail Focus 9/1/17 – Best Buy Urges Caution After Success, Ollie’s & Five Below Flex Muscles
Retail Focus 8/25/17 – Whole Foods Price Cuts, Sears Struggles, How Mom-&-Pops Use E-Commerce
Retail Focus 8/18/17 – Target & Walmart Surge; How Digital Tools Assist Retail Buyers
Retail Focus 8/11/17 – Finding Optimism for Kohl’s & Macy’s; Branding of E-Commerce Lifestyle Startups
Retail Focus 8/4/17 – Lumber Liquidators & Boot Barn Rebound, the Story of Saddleback Leather
Retail Focus 7/28/17 – Kimco’s Portfolio Shines, Pet Supplies Boost Tractor Supply
Retail Focus 7/21/17 – Jana Partners Earns Big Payday, the Role of the Dietitian in Grocery Retail
Retail Focus 7/14/17 – Obligatory Prime Day Coverage, the “French Girl” Trope in U.S. Retail
Retail Focus 7/7/17 – Quiktrip Expands, Kroger’s Lawsuit, Drawing Families Back to the Mall
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